Privacy Policy

Institute for Positive and Coaching Psychology (PCP-Institute)

Effective date: 2025-10-04

Last update: 2025-10-04

1. Who we are

This website is operated by Olga Lesna (Institute for Positive and Coaching Psychology – BE 1012.801.348), located at Klaprozenstraat1, 3500 Hasselt, Belgium.

2. Purpose of this policy

We value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).
This policy explains what information we collect, how we use it, how we protect it, and your rights as a data subject.

3. What personal data we collect

We collect and process the following information:

Collected via	Data	Purpose	Remark
Contact Form	First name, Last name, E-mail address, Mobile Phone number, free text question	Get in touch with the customer	Personal data
Make an appointment	First name, Last name, E-mail address, Mobile Phone number, date, time, reason for reachout	Service-related information: details you voluntarily provide related to your request for psychological support or smoking cessation guidance.	We strongly recommend not sharing sensitive or medical details via unsecured forms or email. Such information will only be processed during private, secured sessions.
Online payment	Name account owner, account number, amount	Payment administration	Payment processing agreement with payment provider Mollie
Website visite stats	IP-address, IT platform & Operating System, Browser type, time of visit, time spent on each page	Website Optimisation	Only for technical purposes

4. How we use your data

We process your personal data only for the following purposes:

To respond to your inquiries or requests for support.
To schedule or manage appointments.
To send newsletters or updates (only if you have subscribed).
To improve our website and services.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Legal Basis

We process your data under the following legal grounds:

Consent: when you agree to receive our newsletter or share information via forms.
Contractual necessity: when providing psychological or coaching services to you.
Legitimate interest: for website security, performance monitoring, and fraud prevention.

6. How long do we keep your data

Contact and inquiry data: up to 12 months after your last contact.
Client or session-related data: retained as required by professional and ethical obligations (usually up to 10 years for healthcare-related information).

7. Sharing of personal data

We may share data only with trusted service providers who help us operate the website, such as:
- Web hosting provider (for website and email delivery)
- Booking software (if applicable)
  All such parties act as data processors under GDPR and are bound by written agreements to protect your data.
Your data will not be transferred outside the European Economic Area (EEA) unless adequate data protection safeguards are in place.

8. Data Security

We take appropriate technical and organizational measures to secure your personal data:
- HTTPS encryption (SSL certificate)
- Limited access to personal data
- Password-protected accounts and 2-factor authentication
- Regular software updates and security monitoring

9. Your rights under GDPR

You have the right to:

Access your personal data
Request correction or deletion of your data
Withdraw consent at any time
Object to processing or request limitation
Receive a copy of your data (data portability)

You can exercise these rights by contacting us at privacy@pcp-institute.com.

If you believe your data has not been handled correctly, you can lodge a complaint with the Belgian Data Protection Authority (GBA):

Drukpersstraat 35, 1000 Brussels, Belgium
https://www.gegevensbeschermingsautoriteit.be

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date.